FAQs about the Purchase of a NUREMBERG CARD
Who may purchase a Nuremberg Card?
The Nuremberg Card may be purchased by any guest who wishes to visit sights in Nuremberg and Fürth at a discounted price and use public transportation free-of-charge.
Are there discounts when purchasing a Nuremberg Card (students, retirees, handicapped, groups)?
No, there are no discounts available for the purchase of a Nuremberg Card for adults. There is only a special price for children: For those 5 aged years and younger the card is free, for children aged 11 years and younger it may be purchased at a discount.
Can the Nuremberg Card be purchased for children only?
The purchase of a Nuremberg Card for children aged 6 - 11 is allowed without the purchase of a card for adults; the free ticket for children aged 0 - 5 is only available in combination with an adult card.
When I purchase a Nuremberg Card, must I choose the time period for which it is valid?
Yes, when purchasing a Nuremberg Card, you must decide on which date and time the card will become valid.
Can I purchase a Nuremberg Card before I arrive in Nuremberg?
Yes, you can order a Nuremberg Card online at our website. The digital card will be sent to you via e-mail.
How can I pay for a Nuremberg Card online?
When purchasing a Nuremberg Card online, you can use PayPal, Maestro, Mastercard, Visa or JCB.
I haven’t received in my e-mail my Nuremberg Card which I purchased online. Can it be sent to me again?
Yes, we can send you the Nuremberg Card again. We require the full name of the person who purchased the card or the booking number. You can call us at +49 911 23360, send an e-mail to info@ctz-nuernberg.de or visit our Tourist Information at the Main Market Square (please note our opening hours). Please enter a valid e-mail address when making your purchase and check your SPAM filter.
Where can I purchase a Nuremberg Card in Nuremberg?
At our Tourist Information (Hauptmarkt 18), at the Tourist Information in Fürthand in many accommodations in Nuremberg and Fürth.
Can the Nuremberg Card only be used in a printed form?
No, you do not need to print out the Nuremberg Card to use it. You can show your Nuremberg Card when required on your Smartphone or Tablet.
Can I cancel or exchange a purchased Nuremberg Card?
No, cancellation or rebooking of a Nuremberg Card is not possible. If you need a Nuremberg Card for another time, you must purchase a new card.
FAQs about the Validity of the NUREMBERG CARD
Can I change the time the Nuremberg Card is valid after I have purchased it?
No, you cannot change the date and time chosen at the time of purchase afterwards. If you need a Nuremberg Card for another time, you must purchase a new card.
Is a Nuremberg Card valid for two days or for 48 hours?
The Nuremberg Card is valid for 48 hours. When purchasing a card, you must decide on which date and time the card will become valid.
Is there a Nuremberg Card available for 24 or 72 hours?
No, the Nuremberg Card is only available for 48 hours.
How do I activate a Nuremberg Card?
You do not need to activate a Nuremberg Card. Choosing the date and time for which it is valid upon purchase is sufficient.
For which public transportation zones is the Nuremberg Card valid?
The Nuremberg Card is valid for the underground/subway, trams and buses in the entire Nuremberg, Fürth and Stein area (Zone A). Overview of Zone
Can I drive to the Playmobil FunPark with a Nuremberg Card?
Yes, a trip with public transportation to the Playmobil FunPark is included in the Nuremberg Card.
Can the Nuremberg Card be transferred to another person?
No, the Nuremberg Card cannot be transferred to another person. When required, one must show the card and official photo ID.
FAQs about Museums and Sights
For which museums and sights may I use the Nuremberg Card?
With the Nuremberg Card, you have free admission in ca. 30 museums and sights in Nuremberg and Fürth. You can also receive a 50% discount on activities offered by our partners. You can find a detailed list of all included services on our Nuremberg Card website.
Which sights can I visit on Mondays with the Nuremberg Card?
An overview of museums and attractions that are open can be found here museums & sights open on mondays. .
Can I visit special exhibits in museums with the Nuremberg Card?
Regular admission is included in the Nuremberg Card. If there is an extra charge for a special exhibit, you must pay this on-site.
Can I visit a museum or sight more than once with the Nuremberg Card?
No. With the Nuremberg Card you can visit a museum or sight only once. To control this, the Nuremberg Card is scanned upon entry.
Is the Nuremberg Card valid for admission to the Nuremberg Zoo?
Yes, admission to the Nuremberg Zoo is included in the Nuremberg Card.
Is admission to the Playmobil FunPark included in the card?
No, admission to the Playmobil-FunPark is not included in the Nuremberg Card, but you will receive a €2 discount on the day ticket in the high season.
FAQs about 50% Discounts on Activities
Can I purchase discounted tickets ahead of my visit from those partners offering a 50% discount?
Yes, at the Historic Rock Cut Cellars*, Nuremberg Underworld, Experience Faber-Castell and for tours of the stadium you have the possibility to book an online ticket with a Nürnberg Card discount. To confirm the reduction in price, you have to show the ticket and a valid Nürnberg Card on site.
What happens when I make a booking at a partner with the Nuremberg Card discount, but can’t-show a valid Nuremberg Card on-site?
The discount is only offered for activities which take place during the time the Nuremberg Card is valid. Otherwise, the booking can be cancelled by the partner, or they may require you to pay the regular price.
FAQs Vouchers
Is it possible to purchase vouchers for the Nürnberg Card?
Yes, vouchers for the Nürnberg Card are available at tourismus.nuernberg.de/en/booking/nuernberg-card-city-card/
How do I receive the voucher after booking?
The voucher will be sent in the form of a voucher code to the e-mail address provided at the time of booking and can be redeemed by anyone in possession of this voucher code.
Where can I redeem my voucher for the Nuremberg Card?
The voucher can only be redeemed online during the booking process under the following link tourismus.nuernberg.de/en/booking/nuernberg-card-city-card
What amounts of vouchers are available?
EUR 38 (value of a Nuremberg Card for adults aged 12 and over), EUR 12 (value of a children's card for children aged 6 - 11) and EUR 76 (value of two Nuremberg Card for adults aged 12 and over) are available.
How long is the voucher valid?
The voucher and any remaining credit is valid for 3 years from the date of purchase.
Can the voucher or remaining balance be paid out in cash?
A payout of the voucher amount is not possible. Any remaining credit cannot be paid out, but can be used for a further purchase of Nuremberg Cards.
FAQs about the NUREMBERG CARD
I deleted the e-mail with the Nuremberg Card as an attachment by mistake. Can I receive the e-mail again?
Yes, we can send you the Nuremberg Card again. We require the full name of the person who purchased the card or the booking number. You can call us at +49 911 23360, send an e-mail to info@ctz-nuernberg.de or visit our Tourist Information at the Main Market Square (please note our opening hours).
I have lost my printed Nuremberg Card and can’t access my digital version. What can I do?
It is possible to have your Nuremberg Card printed again in Tourist Information at Hauptmarkt 18.
Where can I find current information about Corona regulations at the sights and in public transportation which is included in the Nuremberg Card?
You can find current regulations and information on our Internet site and at the websites of our partners, museums and sights.
Is a city tour included in the Nuremberg Card?
No. City tours by foot or vehicle are not included.