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Right of Revocation/Cancellation

You have the right to revoke this contract within 14 days and without reason. The right of revocation is limited to 14 days from the day on which you, or a third-party named by you who is not the carrier, has taken possession of the goods.

In order to use your right of revocation, you must contact us:

Nuremberg Convention and Tourist Office
Frauentorgraben 3
90443 Nürnberg

Telephone: 0911 2336-0
Fax: 0911 2336-166

with a clear declaration (for example, with a letter, fax or e-mail) of your decision to revoke this contract. You may use the attached sample revocation/cancellation form, but that is not required.

The deadline for the right of revocation is met when you send the notice of your right of revocation within the time limit.

Consequences of a Revocation

When you revoke this contract, we are required to refund all fees which we have received from you, including the delivery costs (with the exception of additional costs which have accrued if you have chosen another form of delivery other than the low-cost standard delivery which we offer), as soon as possible and latest 14 days after the day that the notice of revocation of contract was received by us. For this return of fees, we will use the same method used for the original transaction unless you explicitly specify another method. In no case will you be charged a fee for this return of payment. We can refuse to return your payment until we have received the goods or notice that you have sent the goods back, whichever is earlier. You must send or deliver the goods as soon as possible and latest within 14 days of the day you have given notice of the revocation of this contract to the Nuremberg Convention and Tourist Office, Frauentorgraben 3, 90443 Nuremberg. The deadline is met when you ship the goods within the 14-day time limit.

You carry the direct costs of the return delivery of the goods.

You are only responsible for a possible loss in the value of the goods when this is a result of treatment other than that necessary to ascertain the quality, characteristics and functioning of the goods.