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Right of Revocation/Cancellation

You have the right to revoke this contract within 14 days and without reason. The right of revocation is limited to 14 days from the day on which you, or a third-party named by you who is not the carrier, has taken possession of the goods.

In order to use your right of revocation, you must contact us:

Nuremberg Convention and Tourist Office
Frauentorgraben 3
90443 Nürnberg

Telephone: 0911 2336-0
Fax: 0911 2336-166
tourismus@nuernberg.de

with a clear declaration (for example, with a letter, fax or e-mail) of your decision to revoke this contract. You may use the attached sample revocation/cancellation form, but that is not required.

The deadline for the right of revocation is met when you send the notice of your right of revocation within the time limit.

Consequences of a Revocation

When you revoke this contract, we are required to refund all fees which we have received from you, including the delivery costs (with the exception of additional costs which have accrued if you have chosen another form of delivery other than the low-cost standard delivery which we offer), as soon as possible and latest 14 days after the day that the notice of revocation of contract was received by us. For this return of fees, we will use the same method used for the original transaction unless you explicitly specify another method. In no case will you be charged a fee for this return of payment. We can refuse to return your payment until we have received the goods or notice that you have sent the goods back, whichever is earlier. You must send or deliver the goods as soon as possible and latest within 14 days of the day you have given notice of the revocation of this contract to the Nuremberg Convention and Tourist Office, Frauentorgraben 3, 90443 Nuremberg. The deadline is met when you ship the goods within the 14-day time limit.

You carry the direct costs of the return delivery of the goods.

You are only responsible for a possible loss in the value of the goods when this is a result of treatment other than that necessary to ascertain the quality, characteristics and functioning of the goods.

General Terms and Conditions for the Online Shop of the Nuremberg Convention and Tourist Office

Dear visitors to our online shop,

The following terms and conditions, when legally effective according to statutory requirements, will apply to any purchase agreement between yourself – hereafter described as “customer” and the Nuremberg Convention and Tourist Office – hereafter described as “CTZ”. Please read these terms and conditions carefully before you place your order or send your electronic order form.

  1. Scope of these Terms and Conditions

    1.1.   These terms and conditions are valid for all purchase agreements which are concluded with the CTZ via the internet address tourismus.nuernberg.de. They are not valid for package tours, guest accommodation contracts or accommodation services, city tours and other services,                  which are offered by the CTZ via this internet address as an individual offer or offered by a travel agent.

    1.2.    For contracts with registered merchants or legal persons under private or public law, these terms and conditions remain part of the contract for any subsequent business, even without further express agreement or notice.

    1.3.    Terms and conditions of the customer, especially conditions of purchase, are not valid even when the customer gives notice of such or the CTZ gains knowledge of such. This is also true when the CTZ does not object to the validity of said terms and conditions whether as a whole                 or individually.

  2. Completion of the Purchase Agreement

    2.1.    The goods and services on offer in the online shop of the CTZ are revocable at any time. They do not constitute a binding offer of the CTZ.

    2.2.    With its order to the CTZ, the customer submits a binding offer to enter into a sales contract. The submission of this offer is only possible via the order form which has been provided by the CTZ in its online shop. This order form must be filled out and submitted to the CTZ via the                  designated electronic means.

    2.3.    When ordering electronically, the CTZ will immediately confirm the receipt of the customer’s order by electronic means. This confirmation of the receipt of the order does not constitute an acceptance of the customer’s offer to enter into a purchase agreement and therefore is not the              conclusion of a sales contract.

    2.4.    The customer is bound to the contract offer for 10 business days. The sales contract is completed when the customer receives the merchandise within this time limit or the CTZ confirms a later delivery date.

  3. Prices, Delivery Costs

    3.1.     The price as listed at the time of purchase is valid. This price contains the legally required VAT.

    3.2.     The right to price changes and changes due to error (within limits of statutory provisions) is reserved.

    3.3.     For published products, which are subject to price fixing agreements, the price at the time of delivery is valid.

    3.4.     The costs for delivery and packaging will be detailed during the order process and must be paid in addition to the deliverables.

  4. Delivery, Delivery Times

    4.1.     Deliveries will be sent to the address provided. Delivery worldwide takes place subject to export and import restrictions.

    4.2.     Information about the expected delivery time is non-binding if no explicit delivery date is confirmed.

    4.3.     Deliveries and information about the delivery deadlines and dates from the CTZ is subject to the condition that the CTZ itself receives timely and correct deliveries. Lack of availability is not the responsibility of the CTZ.

    4.4.     Whenever goods become unavailable, the CTZ will inform the customer and refund any payments immediately.

    4.5.     Claims for damages when goods are not available or by delay of delivery is excluded, unless the CTZ acted deliberately or in gross negligence.

  5. Payment, Reservation of Ownership

    5.1.    
    Payment for goods takes place only via credit card (Visa and Master/Eurocard), direct debit or giropay. Payment in cash or by check is not possible.

    5.2.     Goods will be shipped after payment is received.

    5.3.     Until payment is received, the goods remain the property of the CTZ.

  6. Right of Revocation

    6.1.       You have the right to revoke this contract within 14 days, without reason.

    6.2.       The right of revocation is 14 days from day on which you, or a third-party named by you who is not the carrier, has taken possession of the goods.

    6.3.       In order to use your right of revocation, you must contact and inform us, the Nuremberg Convention and Tourist Office, Frauentorgraben 3, 90443 Nuremberg, Telephone: +49 911 2336-0, Fax: +49 911 2336-166, tourismus@nuernberg.de, with a clear declaration (for example, with               a letter, fax or e-mail) of your decision to revoke this contract.

    6.4.       The deadline for the right of revocation is met when you send the notice of your right of revocation within the time limit.

  7. Consequences of a Revocation

    7.1.       When you revoke this contract, we are required to refund all fees which we have received from you, including the delivery costs (with the exception of additional costs which have accrued if you have chosen another form of delivery other than the low-cost standard delivery which                 we offer), as soon as possible and latest 14 days after the day that the notice of revocation of contract was received by us. For this return of fees, we will use the same method used for the original transaction unless you explicitly specify another method. In no case will you be                       charged a fee for this return of payment.

    7.2.       We can refuse to return your payment until we have received the goods or notice that you have sent the goods back, whichever is earlier.

    7.3.       You must send or deliver the goods as soon as possible and latest within 14 days of the day you have given notice of the revocation of this contract to the Nuremberg Convention and Tourist Office, Frauentorgraben 3, 90443 Nuremberg. The deadline is met when you ship the                       goods within the 14-day time limit.

    7.4.     You carry the direct costs of the return delivery of the goods.

    7.5.       You are only responsible for a possible loss in the value of the goods when this is a result of treatment other than that necessary to ascertain the quality, characteristics and functioning of the goods.

  8. Warranty / Liability

    8.1.     Rights which stem from a clear defect in the goods, including obviously incorrect or incomplete deliveries, apply only when the customer notifies the CTZ of such defects in writing (at the address given in the invoice or bill of lading) within two weeks of reception or delivery. The                     deadline is met when you send the notice within the time limit.

    8.2.     When requested, rejected goods must be returned freight pre-paid. If the notice of defect is justified, the customer will be paid the freight or other transportation costs.

    8.3.     For all other defects in goods which appear during the legal warranty period, the customer has a legal right to choose repair, corrective action or re-delivery or, where specific legal requirements exist, a further claim of price reduction or damages.

    8.4.     CTZ accepts liability for defects and delay in delivery:

    a)     For the full amount of damages when intent or gross negligence has taken place

    b)     On the grounds of negligent violation of basic contractual obligations

    c)     In addition to such obligations, on the grounds of intent or gross negligence by agents.

    d)     The amount in the cases of b) and c) is compensation of typical, foreseeable damage. A liability due to intent, warranty, malice or personal injuries as well as those included in the product liability law remain unaffected by these terms.

  9. Privacy Policy

    9.1.     When placing an order, personal data such as given name, surname, address, postal code, city of residence, telephone number and e-mail address are collected to process the contract and deliver the ordered goods.

    9.2.     This personal data is saved only for this transaction. This data will only be used and processed in accordance with current data protection laws. The data will not be transferred to a third party during the processing of the order. 

    9.3.     Processing of payments takes place via our certified payment partner GiroSolution.

  10. Applicable Law, Jurisdiction, Other

    10.1. The entire legal and contractual relationship between the CTZ and the customer is governed by German law.

    10.2.     If the customer is a registered merchant or legal person under private or public law, the exclusive venue of any litigation resulting from the legal or contractual relationship between the CTZ and the customer is the location of the CTZ.

    10.3.     If some of the preceding clauses or other agreements which are part of the sales contract be or become invalid, this does not affect the validity of the remaining clauses. The regulation in § 306 Para. 3 of the German Civil Code (BGB) remains unaffected.

© These General Terms and Conditions are protected by copyright; RA Noll, Stuttgart. The German text is valid.